Datenschutzerklärung

Last updated: June 22, 2026

Shealth operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalized shopping experience (the "Services"). This store is Powered by Shopify, enabling us to deliver the Services to you. This privacy policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our terms of service and this privacy policy, this privacy policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described in this privacy policy.

## Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another person, or that could reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot be associated with you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

- **Contact details** including your name, address, billing address, delivery address, phone number, and email address.
- **Financial information** including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction data, payment method, payment confirmation, and other payment details.
- **Account information** including your username, password, security questions, preferences, and settings.
- **Transaction information** including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, and your previous transactions.
- **Communications with us** including information you include in your communications with us, such as when submitting a customer support inquiry.
- **Device information** including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- **Usage information** including information about your interaction with the Services, including how and when you interact with or navigate the Services.

## Sources of Personal Information

We may collect personal information from the following sources:

- **Directly from you**, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- **Automatically through the Services**, including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies.
- **From our service providers**, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- **From our partners or other third parties.**

## How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

- **Providing, customizing, and improving the Services.** We use your personal information to deliver the Services, including to fulfill our agreement with you, process your payments, handle your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience such as recommending products related to your purchases.
- **Marketing and advertising.** We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or post, and to show you online advertisements for products or Services on the Services or other websites, including based on items you have previously purchased or added to your cart.
- **Security and fraud prevention.** We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action against potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend not sharing your username, password, or other access credentials with anyone else.
- **Communicating with you.** We use your personal information to provide customer support, respond to you, deliver effective Services, and maintain our business relationship with you.
- **Legal reasons.** We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

## How We Disclose Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes subject to this privacy policy. Such circumstances may include:

- With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners to deliver marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on where you live, you may have the right to opt out of sharing your information for targeted advertising and marketing. You can exercise your opt-out rights [here](https://www.shealth-shop.com/pages/data-sharing-opt-out).
- When you instruct, request, or otherwise consent to us providing certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect and defend the Services, our rights, and the rights of our users or others.

## Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you live, in order to provide and improve the Services for you. Additionally, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information derived from your interactions with our store, together with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, together with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and about any rights you may have, please visit the [Shopify Privacy Policy for customers](https://www.shopify.com/legal/privacy/app-users). Depending on where you live, you may exercise certain rights regarding your personal information [here](https://privacy.shopify.com/en).

## Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.

## Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

## Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

## Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

- **Right to access/know.** You may have the right to request access to personal information that we hold about you.
- **Right to delete.** You may have the right to request that we delete personal information we hold about you.
- **Right to correct.** You may have the right to request that we correct inaccurate personal information we hold about you.
- **Right to portability.** You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- **Right to opt out of sale or sharing for targeted advertising.** Depending on where you live, you may have the right to opt out of the "sale" or "sharing" of your personal information or to opt out of the processing of your personal information for purposes considered "targeted advertising" as defined in applicable privacy law. You can exercise your opt-out rights [here](https://www.shealth-shop.com/pages/data-sharing-opt-out). Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, we will, depending on where you are, automatically treat this as a request to opt out using the device and browser you are using to visit the website. For more information about Global Privacy Control, please visit https://globalprivacycontrol.org/.
- **Managing communication preferences.** We may send you promotional emails, and you may opt out at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

**If you live in the United Kingdom or European Economic Area (EEA),** subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to those described above:

- **Objection to processing and restriction of processing:** You may have the right to ask us to stop or limit the processing of personal information for certain purposes.
- **Withdrawal of consent:** Where we rely on consent to process your personal information, you have the right to withdraw that consent. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal.

You may exercise any of these rights where indicated in the Services or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required under applicable law. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

## Complaints

If you have complaints about how we handle your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or lodge a complaint with your local data protection authority. For the EEA, you can find a list of data protection supervisory authorities [here](https://edpb.europa.eu/about-edpb/about-edpb/members).

## International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live. If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

## Changes to This Privacy Policy

We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on this website, update the "Last updated" date, and take any other steps required by applicable law.

## Contact

For questions about our privacy practices or this privacy policy, or to exercise any of your rights, please contact us at: Shealth@shealth-shop.com

For the purposes of applicable data protection law, we are the data controller of your personal information.