Frequently Asked Questions

Clear answers before you buy.

Can I change my shipping address after placing an order?

If your order hasn't shipped yet, you can contact our support team to change your shipping address. Please reach out as soon as possible to ensure we can update it in time.

Are there any exchange rates?

Exchange rates are calculated based on your location and payment method. The final price in your local currency will be displayed at checkout before you complete your purchase.

Is checkout secure?

Yes. Checkout is handled through Shopify secure checkout and supports major payment methods shown at checkout.

How long does shipping take?


Shipping time depends on your destination and the carrier. Final delivery options are shown at checkout. You will receive tracking details after your order ships.

How can I track my order?

Use the Track your order link in the menu, or contact us with your order number if you need help.

Can I return or exchange an item?

Please review our Shipping & Returns page and refund policy. If there is an issue with your order, contact us before sending anything back so we can guide you correctly.

How do Shealth elevator shoes increase height?

Shealth shoes use a hidden internal lift to add extra height while keeping the outside of the shoe clean and natural. Most styles add 8 cm (3 in), and selected styles add 10 cm (4 in).

Will the height boost be visible?

The lift is built inside the shoe, so it is designed to look discreet from the outside. The goal is a natural silhouette without an obvious platform.

Which style should I choose?

  • Sneakers: best for everyday wear, travel, casual outfits, and dates.
  • Boots: best for more support, cooler weather, and outdoor looks.
  • Formal shoes: best for work, business outfits, weddings, and events.

How do I choose my size?

Measure your foot length and compare it with our Size Guide. If you are between sizes or have wide feet, we recommend choosing the larger size for comfort.

Are the shoes comfortable for daily wear?

They are designed for daily use, with the extra lift integrated inside the shoe. If you are new to elevator shoes, allow a short adjustment period, especially with higher lift styles.